Please note I am not a commercial business and therefore do this in my own time. Please do not expect an amazon style customer service.
I will do my best but please be considerate. I will aim to dispatch your order within 48hrs of receipt of your postage and media payment.
I will keep you informed of your order status through out the whole process. This will be via automated emails and updates which can be viewed through your account control panel.
Each disc ordered will be packaged in a clear protective sleeve, DVDís are supplied in DVD cases, then bubble wrapped
and sent in a protective padded envolope.
Our returns policy is valid for 14 days from dispatch. Any claim after this date will be rejected.
Prior to returning a suspected faulty item it is recomended that you first check your software on a separate machine, to ensure its not a compatibility issue. Due to the
software being free, it is supplied without warranty as per paragraphs 11 & 12 of the
GNU GPL licence http://www.opensource.org/licenses/gpl-license.php
The price you pay is for the media and associated postage costs, and not for
the software itself. Therefore it is not feasible to warranty something that is actually free.
However, I will warranty the media and accurate transfer of data on to the said media.
All returns must display a RMA number. This must be aquired prior to returning your distro.
Failure to do so could delay the processing of your claim.
Please contact firstname.lastname@example.org
- CDís & Sleeves to be returned to Linuxman in original condition clearly displaying the RMA number.
- Returned Items will be checked for data integrity and test Installed.
- If the items are found to be faulty you will be offered a full refund of your original media and postage costs or can elect to have a replacement.
- If no errors are found the CDís will be returned to you at cost. I retain the right to charge my resonable costs (i.e. postage, consumables etc..) where appropriate.
Note: Linuxman Distroís does not accept responsibility for returned items that become lost or
damaged in transit. The customer assumes full responsibility to ensure that returned items are
packaged and sent by appropriate means. Any Items received in a damaged untestable state will be returned
to the customer at cost.